ITIL Certification Exams Hierarchy

ITIL advocates that IT services are aligned to the needs of the business and support its core processes. It provides guidance to organizations and individuals on how to use IT as a tool to facilitate business change, transformation and growth.

Qualification Levels:

There are 4 type of ITIL qualification Levels which provides a modular approach to the ITIL framework, and is comprised of a series of qualifications focused on different aspects of ITIL best practice to various degrees of depth and detail.

The 4 type of qualification Levels are:

  1. Foundation Level
  2. Intermediate Level
  3. Expert Level
  4. Master Level

itil-cycle

The First Level is “Foundation Level”:

The Foundation level is the entry level qualification which offers you a general awareness of the key elements, concepts and terminology used in the ITIL service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.

If you want to progress to the next level within the ITIL qualifications scheme, the ITIL Intermediate level, you need to have first passed the ITIL Foundation qualification.

Examination Format:

  • Multiple choice examination questions
  • 40 questions
  • 26 marks required to pass (out of 40 available) – 65%
  • 60 minutes’ duration
  • Closed book.

Availability in Languages:

The ITIL Foundation examinations are currently available in the following languages.

  • English
  • Arabic
  • Brazilian Portuguese
  • Chinese (Simplified)
  • Czech
  • Danish
  • Dutch
  • Finnish
  • French
  • German
  • Hungarian
  • Italian
  • Japanese
  • Korean
  • Polish
  • Romanian
  • Russian
  • Spanish (EU)
  • Spanish (Latin American)
  • Swedish
  • Vietnamese

The 2nd Level is “Intermediate Level”:

The Intermediate level qualification is the next stage, following Foundation, in the ITIL scheme. It has a modular structure with each module providing a different focus on IT Service Management. You can take as few or as many Intermediate qualifications as you need. The Intermediate modules go into more detail than the Foundation level, and provide an industry-recognized qualification.

The modules within the ITIL Intermediate level are divided into two categories – Service Lifecycle and Service Capability.

Service Cycle  Modules:

Service Lifecycle modules are most relevant to those who have, or are looking for, a management or team leader role that requires management of different areas or work across different teams.

All the modules within the Service Lifecycle category are suitable for those intending to focus on the process and practice elements used, and the management capabilities needed to deliver quality Service Management practices.

The Service Lifecycle modules are:

  • Service Strategy (SS)
  • Service Design (SD)
  • Service Transition (ST)
  • Service Operation (SO)
  • Continual Service Improvement (CSI).

Service Capability Modules:

The Service Capability modules are most applicable to those who are looking to gain specialized, knowledge in one or more processes, with focus on the day-to-day execution of ITIL practices and how they interact.

The Service Capability modules are:

  • Operational Support and Analysis (OSA)
  • Planning, Protection and Optimization (PPO)
  • Release, Control and Validation (RCV)
  • Service Offerings and Agreements (SOA).

Availability in Languages:

  • Brazilian Portuguese
  • Danish
  • English
  • French
  • German
  • Japanese
  • Castilian Spanish
  • Italian
  • Spanish (Latin American)

The 3rd Level is “ Expert Level”:

The ITIL Expert level qualification is aimed at those who are interested in demonstrating knowledge of the ITIL Scheme in its entirety. The certificate is awarded to candidates who have achieved a range of ITIL qualifications and have achieved a well-rounded, superior knowledge and skills base in ITIL Best Practices.

This qualification will benefit you in both your personal and professional development, by aiding career advancement and progress within the IT Service Management field.

Route to Certification:

There are many possible combinations of modules from the ITIL framework available to those wishing to attain the ITIL Expert level, but there are some key requirements:

  • All candidates must hold the ITIL Foundation certificate or a Bridge qualification equivalent
  • Candidates must have earned a minimum total of 17 credits from the Foundation and Intermediate modules.
  • Some credits from earlier qualifications and complementary qualifications can also count towards these 17 credits. See the ITIL Credit System page for more information.
  • The Managing Across the Lifecycle (MALC) module must then be taken and passed to achieve a total of 22 credits, which is the minimum required for ITIL Expert level.

Once you have successfully completed all ITIL modules required and have earned sufficient credits, you will have achieved a balanced knowledge across the full ITIL service lifecycle and can be awarded the ITIL Expert certificate.

MALC Exam:

The MALC module sits between the Intermediate and Expert levels and is the final required qualification gaining Expert status. It is intended to help you apply and integrate your knowledge of ITIL in real-world settings and in your own workplace.

Examination Format:

  • Multiple choice examination questions
  • 10 questions per paper
  • 35 marks required to pass (out of 50 available) – 70%
  • 120 minutes’ duration
  • Closed book.

Availability in Languages:

The ITIL Expert level, is available the following languages

  • Brazilian Portuguese
  • English
  • German
  • Japanese

4th and Last Level Is “Master Level”:

To achieve the ITIL Master qualification, you must be able to explain and justify how you have personally selected and applied a range of knowledge, principles, methods and techniques from ITIL and supporting management techniques, to achieve desired business outcomes in one or more practical assignments.

We have learnt above that how levels in ITIL and which areas of expertise covers.

Every ITIL Master candidate will select a different, personal range of experiences, so there is no fixed syllabus for this qualification. There is also no prescribed training course since the theory being tested will vary depending on the nature of the situation each candidate will choose.

To be eligible for the ITIL Master Qualification, you must:

  • have reached the ITIL Expert level; and

have worked in IT service management for at least five years in leadership, managerial, or higher management advisory levels.

So if you are ready to take ITIL Certification Exams, download sample exam questions for free from the links below, based on the Vendor you are associated with:

ITIL-FOUNDATION

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