Cisco 810-440 Exam Preparation Guide

Question No. 1

Which two options comprise information you need to achieve successful outcome-based sales? (Choose two.)

• A. How stakeholders receive information and what information they want to receive.
• B. What information is communicated to stakeholders in a timely fashion.
• C. The stakeholder influencers, decision makers, and participating individuals throughout the process.
• D. The degree of affinity stakeholders have related to risk.

Question No. 2

How could IT as a Service help drive business outcomes?

• A. By the fast technology acquisition options for the customers.
• B. Providing an organization with the right to use the technology and service without the need for purchasing it.
• C. Providing an organization with various options for the types of services to deploy.
• D. Depending upon what the business is seeking, each type of service has different financial implications for business outcomes.

Question No. 3

Which two statements partially describe the difference between product-based and outcome-based sales? (Choose two)

• A. In product-based sales the customer knows the issue and is likely to fix it, in outcome- based sales the customer understands the business goal and what success looks like.
• B. In product-based sales the customer expects to make product comparisons, in outcome- based sales the customer decides whether to make an investment based on comparing current and future state.
• C. In product-based sales the customer may or may not be aware of the opportunity or problem, in outcomebased sales the customer will answer QUESTION NO:s to clarify pain points.
• D. In product -based sales the customer wants to hear about multiple solutions, in outcome -based sales the customer does not know value or benefit from a change.

Question No. 4

Which option is a primary reason for using the Cisco Services Solution story with customers?

• A. to enhance the sales experience for an account manager
• B. to raise customer expectations possible outcomes from larger IT investments
• C. to help raise awareness of Cisco services relevancy, beyond break/fix support and/or deployment projects
• D. to provide a clear way to discuss services that all customers need

Question No. 5

Which two communications or interpersonal skills are critical for an Enterprise IT Business Specialist? (Choose two.)

• A. Ability to build relationships
• B. Ability to explain design decisions in multiple languages
• C. Ability to plan and schedule complex data migration
• D. Ability to influence others
• E. Ability to interpret financial statements