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Question No. 1
In a high availability over WAN deployment, which option cannot be located across the WAN from the active Cisco Unified Contact Center Express site?
Question No. 2
What is the minimum package that is required to develop a Cisco Unified Intelligence Center custom report for a Cisco Unified Contact Center Express deployment?
Question No. 3
An organization wants to collect an account number from a customer via IVR prompting Then the customer wants to use a keystroke macro to insert the account number into the account number field in the agent CRM desktop application. The keystroke macro will also initiate the CRM desktop application and execute a database lookup from the CRM database server, in order to retrieve the customer record
Which product provides these capabilities at the lowest cost?
Question No. 4
Why are CSQs associated to the team definition?
Question No. 5
You are designing a Cisco Unified Contact Center Express system with these four requirements
* 250 configured agents
* a maximum of 150 agents that are logged in at any time
* 30 agents that are able to make outbound calls
* 20 agents that are able to answer emails
How many premium seats should you purchase?
Question No. 6
Which type of information is available from the Cisco Unified Contact Center Express control center?