Practice Cisco 500-052 UCCXD Exam With Real Questions

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Question No. 1

In a high availability over WAN deployment, which option cannot be located across the WAN from the active Cisco Unified Contact Center Express site?

Answer: B

Question No. 2

What is the minimum package that is required to develop a Cisco Unified Intelligence Center custom report for a Cisco Unified Contact Center Express deployment?

Answer: B

Question No. 3

An organization wants to collect an account number from a customer via IVR prompting Then the customer wants to use a keystroke macro to insert the account number into the account number field in the agent CRM desktop application. The keystroke macro will also initiate the CRM desktop application and execute a database lookup from the CRM database server, in order to retrieve the customer record

Which product provides these capabilities at the lowest cost?

Answer: E

Question No. 4

Why are CSQs associated to the team definition?

Answer: A

Question No. 5

You are designing a Cisco Unified Contact Center Express system with these four requirements

* 250 configured agents

* a maximum of 150 agents that are logged in at any time

* 30 agents that are able to make outbound calls

* 20 agents that are able to answer emails

How many premium seats should you purchase?

Answer: A

Question No. 6

Which type of information is available from the Cisco Unified Contact Center Express control center?

Answer: A