Updated Cisco 500-052 Dumps

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Question No. 1

The Cisco Unified Real-Time Monitoring Tool enables you to perform which three actions? (Choose three.)

A. Plot and view performance data.
B. Monitor the replication status of historical data store.
C. Monitor the Cisco Unified CCX CTI port status and take corrective action.
D. Download log files from Cisco Unified CCX nodes.
E. Check the number of active calls in the Cisco Unified CCX system.
F. Monitor the WAN link status.

Answer: A, C, D

Question No. 2

In a Cisco Unified Contact Center Express application script, a number is read from an external database The number must then be played out as part of a prompt.

Which Unified CCX Editor step creates a new prompt that can play out the number?

A. Create Container Prompt
B. Create Language Prompt
C. Create Conditional Prompt
D. Create Generated Prompt

Answer: D

Question No. 3

Which three fields are used to define a CSQ in Cisco Unified Contact Center Express Enhanced? (Choose three.)

A. Agent Name
B. WrapUp Time
C. Service Level
D. Overflow CSQ
E. Automatic Work
F. CCX Application

Answer: B, C, E

Question No. 4

In a high availability over WAN deployment, which option cannot be located across the WAN from the active Cisco Unified Contact Center Express site?

A. SMTP server
B. ASR or TTS servers
C. wallboard server
D. enterprise database

Answer: B

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